Client Overview
Client Overview
Business Name: Iliakos Energy
Industry: Solar Panel Installation
Team Size: 10 employees
The Challenge
As the owner of Iliakos Energy, Tom’s passion lay in installing solar panels and growing his business, but the administrative burden was overwhelming him.
Managing paperwork, invoicing, client emails, and phone inquiries was cutting into the time he could spend on the job site. His schedule was chaotic, client communications were falling through the cracks, and the bookkeeping was becoming a nightmare.
Tom knew he needed help but hiring in-house for these tasks was too expensive and didn’t make sense for his lean operation.
Sidekick's Super Solution
Tom turned to Sidekick to find a cost-effective solution that would allow him to focus on what he does best—installing solar panels.
Sidekick paired him with a highly skilled executive assistant to manage his calendar, respond to client inquiries, handle phone calls, and manage his email inbox. Additionally, Sidekick provided a virtual bookkeeper to track invoices, manage accounts, and ensure all financials were up-to-date.
Results
Within three months of hiring Sidekick virtual assistants, SunBright Solar Solutions saw significant improvements:
Hours Saved
Saved 20 hours per week on administrative tasks, allowing Tom to focus on installations and grow his client base.
%
Reduced Response Time
Email response time reduced by 60%, with inquiries being answered within a business day, leading to higher client satisfaction.
%
Increase in Cashflow
Invoicing was streamlined, with all payments and accounts receivable tracked in real-time, resulting in a 35% improvement in cash flow.
%
Inquiries Handled
Client phone inquiries were handled 100% faster, ensuring no potential leads were missed and helping Iliakos close more deals.
Cost Comparison
Outsourcing his administrative and bookkeeping needs to Sidekick allowed Tom to avoid the high costs associated with hiring full-time staff. By hiring virtual assistants, Iliakos Energy saved over 55% on operational expenses, gaining the flexibility of on-demand assistance without the need for salaries, benefits, or training costs.
Thanks to Sidekick, I can focus on the job site and installations without constantly worrying about the back-office stuff. The executive assistant and bookkeeper have been life-savers, and the cost savings are a huge bonus.